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Kids: VIPs at Florida Hospital

Health

Kids get the VIP Treatment at Florida Hospital Winter Garden.

The fear of hospitals, or noscomephobia, is one of the most common fears across the country, but not in Winter Garden. Florida Hospital Winter Garden is working hard to ease the fear and anxiety of both children and adults.

Florida Hospital Winter Garden is partnering with Florida Hospital for Children to help provide a kid-friendly environment in Winter Garden.

ffa_photoicon30Newly opened Florida Hospital, Winter Garden

Florida Hospital Winter Garden is partnering with Florida Hospital for Children to help provide a kid-friendly environment in Winter Garden.

The more peaceful environment started even before the hospital opened. During construction and planning, the hospital was designed with bright and airy colors and a lot of natural light. In addition, the staff was specially trained in a program called Onboarding which was designed with Disney. The program teaches staff how to recognize and work with people, especially children.

A more kid-friendly environment occurs even before a patient reaches the hospital. The ambulances are designed to be more suitable for children. The staff is taught to keep calm but also maintain confident voices to help with the nerves of not only the child but also the parent. If the trip does not require an ambulance, there are special waiting areas for children in the ER, surgical area, and primary and specialty care areas.

 

Just ask questions and they’ll be happy to answer them and you’ll be surprised what you may learn

During treatment, kids are encouraged to touch things and ask questions.

“Just ask questions and they’ll be happy to answer them and you’ll be surprised what you may learn,” said Ross Coapstick, the imaging manager of Florida Hospital Winter Garden.

Parents are also encouraged to be a part of the experience. The parents are allowed with or near the child in the majority of situations and are encouraged to use what is called “positions of comfort” where they are to hold their child through possibly scary situations.

“All the staff was wonderful. You wouldn’t know she was hurt, she received stickers and coloring books and the world was better for her…she asks to go to the hospital now,” recounted Karen Flood who works on special projects and government work and is also the mother of a two-year-old.

“If you’re a kid, if you get sick, if you’re hurt, don’t be scared. We want to make you better. It’ll be okay, we want to make you better and we’ll try to get you home as soon as we can,” reassured Susan Jackson, the clinical network director of Florida Hospital for Children.

Whether it be the ride over, the waiting rooms, or the actual care received, Florida Hospital Winter Garden is working hard so that there’s nothing to fear when the need for the hospital arises.

ffa_photoicon30Journalism X reporters visit Florida Hospital Winter Garden during the construction phase.

Ross Coapstick, the imaging manager of Florida Hospital Winter Garden

ffa_photoicon30Ross Coapstick – Imaging Manager of Florida Hospital Winter Garden
Photo by: Brittain Rainville

Karen Flood

ffa_photoicon30Karen Flood – Special Projects
Photo by: Brittain Rainville

Susan Jackson, the clinical network director of Florida Hospital for Children

ffa_photoicon30Susan Jackson – Clinical Network Director of Florida Hospital for Children
Photo by: Jade Morrison

Story by:

Shelby Beck

Shelby Beck

Age 15

About The Author